Customer Support

For help with your Ketel account or application, email support@ketel.ai.

What to include

Include your company or workspace name, a short description of the problem, and when it happened. If an error message appears, include its text or a screenshot with sensitive information removed.

Please do not email passwords, authentication codes, API keys, or confidential customer documents.

Security and privacy

For suspected unauthorized access or a security concern, email security@ketel.ai.

For information about personal data and privacy requests, see our Privacy Policy.

Your agreement

If your agreement with Ketel specifies a support contact or process, follow that arrangement.